Elqro Privacy Policy
Last updated: 23 September 2026
This Privacy Policy explains how Elqro collects, uses and protects personal information when you use elqro.com.
Elqro is operated by an individual based in England.
For privacy questions, contact:
1. What information we collect
Depending on how you use Elqro, we may collect:
Email address
When you submit a problem, we may collect the email address you provide.
We currently use this primarily to associate your submission with your points and allow you to access the My Points feature.
We do not currently use this email address for marketing newsletters.
Problem submissions
We collect the problem, answer, idea or other content you choose to submit.
Points and activity
We may store information about points awarded to your submission, submission status and related activity.
Technical information
Our hosting, security and infrastructure providers may process technical information such as IP addresses, browser information, device information, timestamps and request information where necessary to operate and secure the service.
2. How we use information
We may use information to:
- operate Elqro;
- store and review submissions;
- calculate and display points;
- investigate submissions;
- determine whether submissions may be shortlisted or developed;
- administer potential rewards;
- prevent fraud and abuse;
- maintain security;
- troubleshoot technical problems;
- comply with legal obligations; and
- protect Elqro and its users.
We do not currently use submitted email addresses for marketing purposes.
3. Legal basis
Depending on the circumstances, Elqro may rely on one or more lawful bases under applicable UK data-protection law, including:
- performance of a contract or steps requested by you;
- legitimate interests;
- compliance with legal obligations; and
- consent where consent is required.
The applicable lawful basis depends on the specific processing activity.
4. Problem submissions
Your submitted problem is intended to remain private to Elqro.
We may review submissions internally and may use them to identify opportunities, develop products or services, conduct research and determine potential rewards.
We may share information with service providers where necessary to operate the website.
We will not intentionally publish your private submission publicly unless we have a lawful basis to do so or you separately agree.
5. Service providers
Elqro currently uses technology providers to operate the website and its systems.
These may include:
- Cloudflare for hosting, deployment, security and infrastructure;
- Supabase for database and related infrastructure; and
- other technical providers introduced as Elqro develops.
These providers may process personal information as necessary to provide their services.
6. Data security
We take reasonable technical and organisational measures to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
You should never submit passwords, payment credentials, private keys or other authentication secrets through Elqro.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including operating the service, maintaining records, dealing with disputes and complying with legal obligations.
Retention periods may vary depending on the type of information.
We may delete information earlier where there is no continuing legitimate reason to retain it.
8. Your rights
Depending on the circumstances, UK data-protection law gives you rights including:
- requesting access to your personal information;
- requesting correction of inaccurate information;
- requesting deletion;
- requesting restriction of processing;
- objecting to certain processing;
- requesting data portability where applicable; and
- withdrawing consent where processing relies on consent.
You can contact:
We may need to verify your identity before fulfilling certain requests.
Children can have their own data-protection rights, and Elqro will consider the age and capacity of the individual when handling such requests. The ICO specifically notes children's rights to access, rectification, objection and erasure.
9. Children's privacy
Elqro does not currently prevent under-18s from accessing the service.
Because Elqro may be accessed by children, we aim to apply appropriate privacy protections and keep information collection limited to what is reasonably necessary.
We do not currently use submitted email addresses for behavioural advertising or marketing.
We do not intentionally make individual problem submissions publicly visible.
Where applicable, Elqro will consider the standards of the ICO Children's Code, including privacy by default, transparency, data minimisation, age-appropriate design and children's rights. The ICO states that the Children's Code can apply to services likely to be accessed by children even when they are not specifically targeted at children.
10. Cookies and similar technologies
Elqro may use technologies that are necessary to operate, secure or remember functionality on the website.
If Elqro introduces non-essential cookies or similar technologies, appropriate information and consent mechanisms will be provided where legally required.
11. International processing
Some service providers used by Elqro may process information outside the United Kingdom.
Where applicable, Elqro will take steps required by applicable data-protection law regarding international transfers.
12. Third-party websites
Elqro may contain links to third-party websites.
Elqro is not responsible for the privacy practices of those websites.
You should review their privacy policies before providing personal information.
13. Changes to this Policy
This Privacy Policy may be updated from time to time.
The latest version will be published on elqro.com.
14. Contact
For privacy questions or data-protection requests: